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Troubleshooting Imports

Use this article to help resolve import issues. For issues that are not identified in this article, please reach out to support@termsheet.com

 

 

General Notes

Date Fields

When manually entering any date for an import, it must be in one of the following formats (For CSV files):

  • YYYY-MM-DD
  • MM-DD-YYYY 
  • 2023-03-02T00:00:00Z (for database exported data)

When a file is saved/imported as an Excel file, the format is not important. 

The "Address" field in TermSheet expects a full address. When incomplete addresses are mapped to the Address field, it can cause inconsistencies in the data.

1. Use the standard field Address ( address_string ) only when the full address is available.
  •  This field should contain the complete address (street, city, state, postal code) in the same cell.
2. If the full address is not available, have separate cells and import the data into the corresponding standard fields instead:
  • street (street_address)
  • city (city)
  • state (state)
  • Postal Code (postal_code)
The system will use those to create a proper address.
3. If only latitude and longitude are available, there is no need to populate other address fields.
4. Address takes priority over latitude/longitude.

Imports to Update Existing Data

TermSheet allows for bulk updates to existing data through import. The TermSheet ID is the unique identifier that is mapped from the import to the existing record to ensure the changes are applied to the correct existing records. 

To view any record's ID field, enable it in a report (via Report Builder) Id Report

or in any View (in the object/module itself) then export the records. Id field

Non Importable Fields

Some fields are not able to be added/updated via import template. These include calculated fields and fields that have been hidden in the platform. To double check if a field is importable or not, visit Fields in Settings to review the Importable column.  2023-09-18_07-28-24

Import Status

Mapping Required

Field mapping is not complete. Select Import Options to edit the import and map fields.

imports - mapping required

In Queue

Imports may show a status of "In Queue". This happens when there is a unusually high load of requests. Users can navigate away from the page and return when the import is ready to run. 

 

Ready To Run

Import has not been started but is ready to be started. Select Import Options to Run the Import.

imports - ready to run status

Running

Import is In Progress. User can navigate away from the imports page and the import will run in the background. imports running

Imported

Import completed successfully, without errors.imports - imported

Imported With Failures

Import has not completed or has partially completed with errors. Download failures report to view import errors on a csv. Correct the issues listed in the Imports Errors column and reimport. imports - imported with failures

 

Deal Imports

Required Fields: 

  • Name

To import deals that connect existing properties to the deals, use the Property IDs and add those to the deal import. 

When adding data to the workspace for the first time (new deal data) perform the Deal Import first, here you can include contacts, companies, properties, and other 'related-to' fields. Contacts, companies, and properties included in the deal import will be created in the system automatically (eliminating the need to do separate contact, company, property imports and then link the records together.)

Contact Imports

Required Fields: (at least one of any of the following)

  • Email
  • Phone
  • Mobile 
  • First Name & Last Name (both columns must be included)

Company Imports

Required Fields: 

  • Name

Property Imports

Required Fields: (at least one of the following)

  • Name 
  • Address

 

Custom Object Imports


Required Fields: 

  • Name

 


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